At Dashiell Adventures, customer satisfaction is our priority. We take pride in offering high-quality hiking gear, luggage, and tech accessories. This Returns & Refund Policy outlines the terms under which returns and refunds may be accepted. By purchasing from our website, you agree to the terms stated below.
Eligibility for Returns
We accept returns only under the following conditions:
-
The item received is defective, damaged, or incorrect.
-
The return request is made within 7 days of receiving the product.
-
The product is unused, undamaged, and in its original packaging with all tags and labels attached.
-
Proof of purchase (such as an order confirmation email or invoice) must be provided.
Non-Returnable Items
The following items cannot be returned or refunded:
-
Items damaged due to misuse or negligence.
-
Products with missing parts or packaging.
-
Personalized or special-order items.
-
Products that have been used, altered, or washed.
Return Process
To initiate a return, please contact our support team at [email protected] with the subject line “Return Request.” Include your order number, contact details, and a brief description of the issue.
Once your request is reviewed and approved, our team will provide you with return instructions. Customers are responsible for safely packaging the item to avoid damage during return shipping.
Refund Policy
Since Dashiell Adventures operates Cash on Delivery (COD) only, cash refunds are not available. Instead, we may offer one of the following options based on product availability:
-
Replacement: A new product will be shipped to you once the returned item is received and inspected.
Inspection and Approval
All returned products are inspected upon receipt. Approval of a return or replacement is at the sole discretion of Dashiell Adventures. If the product does not meet our return conditions, it will be shipped back to you at your expense.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us immediately (within 48 hours of delivery) by emailing [email protected]. Attach clear photos of the product and packaging to help us resolve the issue promptly.
Exchange Policy
We currently do not offer direct exchanges.
International Orders
Since Dashiell Adventures operates worldwide, shipping times and return processes may vary by region. Any customs fees, import duties, or taxes associated with returned goods are the customer’s responsibility.
Policy Updates
Dashiell Adventures reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. The revised version will be posted on our website with the updated “Last Updated” date.
Contact Us
For any questions or return-related inquiries, please contact our support team:
Email: [email protected]