Thank you for shopping with Dashiell Adventures. This Shipping Policy explains how we process, handle, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.
Worldwide Shipping
Dashiell Adventures proudly operates worldwide, delivering high-quality hiking gear, luggage, and tech accessories to customers across the globe. Shipping times, fees, and delivery options may vary depending on your location.
Order Processing Time
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All orders are processed within 2 to 5 business days after being placed.
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Orders are not processed or shipped on weekends or public holidays.
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In case of delays due to high order volume or stock availability, we will notify you via email.
Delivery Timeframe
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Delivery times vary by region and courier service.
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Estimated delivery: 7 to 20 business days, depending on destination.
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Remote or rural areas may take longer for delivery.
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Once your order is shipped, you will receive a confirmation message containing your delivery details.
Shipping Method and Carriers
We partner with reliable global and local courier services to ensure safe and timely delivery. Carrier selection is based on your location and order type.
Cash on Delivery (COD)
Dashiell Adventures only offers Cash on Delivery (COD) as the payment method. Customers must pay the full amount in cash upon delivery. Please ensure that someone is available to receive and pay for the order at the provided shipping address.
Shipping Charges
Shipping charges may vary depending on your region and the size or weight of the package. All applicable shipping fees will be displayed at checkout before order confirmation.
Order Tracking
Once your order has been shipped, you may receive tracking details (if applicable) via email or SMS. Tracking availability may vary depending on your country or chosen courier service.
Delivery Delays
While we strive to deliver your order on time, delays may occur due to factors beyond our control, including customs inspections, weather conditions, or courier issues. Dashiell Adventures is not responsible for delays caused by such circumstances.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping details. Dashiell Adventures will not be liable for delayed or undelivered orders resulting from incorrect or incomplete addresses. Additional shipping fees may apply for re-delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery at [email protected] with your order number and photos (if applicable). We will work with our courier partners to resolve the issue as quickly as possible.
International Customs and Duties
International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.
Policy Updates
We may update or modify this Shipping Policy from time to time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: [email protected]